Residential Customers - Terms & Conditions
Residential Customers - Terms & Conditions
Choosing Your Colours
If your colour choices are not presented at the time your estimate was completed and presented, please note that your choice of colour(s) may reflect a change in the cost of original estimate. Your choice of an off-white colour (BM Simply White or BM Chantilly Lace, for example) or a light colour over a dark colour may require a beginning coat of a tinted primer and/or multiple coats. Your choice of a vibrant yellow, red or orange may require multiple coats. Additional steps that need to be taken will add an additional cost to your estimate in both labour and materials.
Your Painting Estimate and Additional Requests
The estimate provided is for work and materials as indicated in the quotation provided. It does not include additional materials and/or additional labour for additional customer requested repairs or painting, nor does it cover any repairs or any work not listed in the quotation provided. All additional materials and labour will be re-quoted and or billed at our additional rate listed in this contract and must be approved by you, the client, in writing (email is acceptable). Thanks for your cooperation.
Smoking or Non-Smoking
Usually we can tell, but if we don’t mention it, please let us know if the rooms you wish to be painted have been exposed to cigarette smoke, fireplace smoke or leaking fumes from an oil furnace. Years of exposure to smoke and fumes can lead to a build up of nicotine, tar, and or creosote stains on the walls, ceilings, doors, trim and baseboards. Extra steps must be taken to ensure that these stains don’t bleed through and damage your newly painted room. This steps and special primers required will definitely affect the cost of an estimate that does not reflect these details.
Painting with Oil Based Products or Paint with Primer Interior Products
Unless otherwise agreed upon, we regularly use only water based or polyurethane based paints, primers and stains for both interior and exterior projects, 99.9% of the time. Please note, that as of September 2010, under new environmental laws, oil based paints stopped being manufactured or imported into Canada. Following that, oil based paints were to be no longer be available for purchase in Canada after 2012.
Wallpaper and Border Removal
When it comes time to remove wallpaper and borders, you really don’t know how the job is going to turn out until you get right into it. Sometimes, it can be an easy task, costing a few hundred dollars. Other times, it can be extremely difficult, costing thousands of dollars in labour, especially with drywall repairs following the removal process. Basically, the outcome is unpredictable and therefore difficult for even the most experienced to estimate. For this reason, Lockwood Painting will always estimate the removing of wallpaper on a “by the hour” basis. Thanks for your understanding and hope for the best results.
Your Favourite Pets & Children
While we will always strive to keep you, your children and your pets “paint free”, accidents can happen. While painting work is going on in your home, it’s best to try and secure and keep your favourite children and pets away from the painting action. Please don’t forget to pick up any “doggie pooh” around your yard before any exterior painting work has started. If, by chance our equipment and our shoes come in contact with your pet’s “pooh”, you will be billed at our current hourly rate for the cleaning of these items. Thanks for your understanding on this matter.
Preparing a Room for Painting
Unless otherwise agreed upon, please try and remove any artwork, lamps, drapes, blinds, collectibles and area rugs from the room(s) that are being painted. Please empty out any closets that you would like painted. If you wish to re-hang artwork in the same place on the wall, please leave nails and hooks in place, otherwise we will repair any wall holes that we find before painting. Please make sure any attached furnishings (headboards, flat screen tvs, etc.) are unfastened from the walls for easy removal. If we will be moving furniture and other items for you, please make sure that any delicate collectibles and are removed before we arrive. Additional labour to prepare your room for painting will be billed at our hourly rate listed in this contract. Please consider this your notification regarding this matter.
30 Days to Wash
Please remember that the fresh paint we will apply needs time to properly dry and cure. In most cases, please allow a minimum of 30 days before you attempt to scrub and wash any freshly painted surfaces. This applies to exterior surfaces as well as interior surfaces. Doing so will void any guarantee we offer.
Wasps - Relating To Exterior Painting
If we are doing some exterior painting on your building, prior to our arrival, please search and remove any wasp’s nests that you might find attached to your buildings. If we have to remove wasp’s nests ourselves, it will be billed to you at our current hourly rate plus the cost of removal materials needed to do the job.
Please let us know ahead of time if washroom facilities will not be available so we can make alternate arrangements and make adjustments to our estimate to include a portable toilet rental. Ontario Construction Labour Law requires us to make washroom facilities be available to workers while working on any job site.
Bad weather, especially rain showers and low temperatures, may hamper our progress with your outside project. Rain and water-based paint don’t mix. If rain is in the weather forecast, we won’t be painting that that day.
Ontario Ministry of Labour law now requires us to give our employees at least 48 notice of a shift change or financial compensation must be given. At anytime you need to cancel your previously scheduled painting project, please be courteous and give us 48 hours of notice. Failure to do so will result in a $368.00 cancellation fee, even in absence of a signed contract.
Please Provide A Quick Payment. This is very important, please read.
Please arrange to make your payment for the painting services you received immediately upon completion of your project. This applies to all residential with no exceptions. Any painting projects with an estimated cost value, including taxes, above $1000 will require a minimum 50% down payment, paid at the time of booking, with the balance due immediately upon completion of your project. If payment is not received promptly upon completion of your painting project, you, our client agrees to pay an additional late payment service charge of 1.5% of the invoice total for each day until the balance is paid in full. This will commence immediately one calendar week after the date of the original invoice. Sorry, no exceptions. If payment hasn’t been received within 30 days from the date of your invoice, it is our policy to begin the necessary steps to file and secure a contractors lien against your registered properties under the Ontario Construction Lien Act. Sorry, no exceptions.
Third Party Payments
Please note that Lockwood Painting will never enter into any “third party payment” scenarios. If you hire us, you accept responsibility for payment for our services. We will not enter into any agreement where payment will come at a later date from an insurance company, a property restoration company, a landlord, a government agency, another service company or a family member or friend, etc. No exceptions, please.
NSF Cheque Policy
If you decide to make your payment with a personal cheque please note that if your cheque is returned to us “Non-Sufficient Funds” we will add an additional $250 service charge to your bill and require any further payment in cash only. Our additional NSF service charge covers any NSF fees we may incur from our financial institution plus payment for our time to deal with this problem. Thank you for your understanding in this matter.
Carpenters, Drywallers, Roofers, Plumbers & Painters?
We do not promote ourselves as a “handymen” or a “jack of all trades” service company. We are a professional architectural coating application company, or painters for short. Brushes and rollers are the tools of our trade. We don’t have the tools to, nor are we insured to carry out any work at your home other than the work related to the house painting industry (inside & outside finishing). I am not a licensed General Contractor and I am not willing to sub-contract out any other trades such as carpenters, plumbers, roofers, electricians, etc., on your behalf. Thank you in advance for your understanding. If you are looking for a recommendation for other trade contractors, please visit your local home builder & trades association website.